FAQ
Frequently asked questions
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Products and authenticity
Are the products authentic?
Yes. All our displays, boosters and boxes are authentic and imported directly from Japan. We work only with established suppliers.
Are the products sealed?
Yes, products are sold sealed at source. We never sell an opened product.
Displays come in two versions: sealed (shrink), with the factory plastic film still around the display, and no shrink, where that outer film has been removed. In both cases the boosters inside are intact and sealed.
Are the cards in Japanese?
Yes. The products we offer are official Japanese editions.
Are the stock levels up to date?
Yes. The stock shown in the catalogue is the real stock, updated continuously. It is decremented when an order is paid, not when items are added to a cart, so a reference stays available until another customer has actually paid for it.
Some references are available in limited quantities because of their scarcity in Japan.
What happens if a product is out of stock?
You can leave your e-mail address on the product page. We notify you automatically when it is back in stock, once only, with no account needed.
Account and orders
Can I order directly on the site?
Yes. The catalogue and cart are open to browse; a trade account is required at payment.
Do you sell to consumers?
No. Our sales are reserved for trade buyers: shops, retailers, wholesalers and event organisers. A valid intra-EU VAT number is required at sign-up.
Why do you ask for my VAT number?
It determines how your order is taxed. It is checked automatically against the European Commission VIES service.
If that service is temporarily unavailable, your registration is not blocked: the check is simply retried the next day.
Is there a minimum order?
Yes, EUR 200 excluding VAT. The cart shows the amount still to go at all times. There is no free-shipping threshold.
How does volume pricing work?
Tiers apply to the quantity ordered of a single reference: 1, 5, 10 and 20 units. Two versions of the same product, sealed and no shrink, do not combine their quantities as they are two distinct references.
The catalogue price is the last tier, shown as a 'from' price.
How do I go faster when I already know my references?
Use the quick order page: every reference appears in a single table with its stock and price. You type your quantities, the total updates live and everything goes to the cart at once.
Payment and invoicing
Which payment methods do you accept?
Card, through a secure payment page hosted by Stripe, and bank transfer. Bank details and the reference to quote are given to you when the order is placed.
Will I be charged VAT?
For delivery in France, yes: French VAT at the applicable rate is added to the amount excluding VAT.
For delivery to another EU member state with a valid intra-EU VAT number, the invoice is issued without VAT and the tax is reverse charged by you.
When is my order taken into account?
Immediately for a card payment, as soon as our provider confirms it. For a bank transfer, when the funds actually reach our account.
How do I get my invoice?
It is generated automatically on payment and available as a PDF in your account area, on the order page.
Delivery
How long does picking take?
Orders are picked within 24 to 48 hours of payment confirmation, excluding public holidays and peak periods.
Who chooses the carrier?
You do. At the delivery step, the available offers are calculated on the real weight of your cart and your address, with their price and lead time. You pick the one that suits you.
Do you ship outside France?
Yes, throughout the European Union. Deliveries outside the EU are not offered yet.
Are parcels protected?
Yes. Every product is packed so as to avoid any damage in transit.
Are there customs charges on delivery?
No. The products are already imported and in free circulation within the European Union: nothing extra is due on delivery.
Returns and claims
Can I return a product?
As sales are concluded between trade parties, the consumer right of withdrawal does not apply. No return for convenience is accepted: a confirmed order is firm and final.
What about a faulty product or a mistake?
A return is accepted for a faulty or non-conforming product, or for a mistake on our side. Report the problem within 48 hours of delivery with photographs and we will arrange replacement, refund or a credit note.
A parcel arrived damaged, what should I do?
Raise precise reservations with the carrier at the time of delivery, then confirm them by registered letter within three working days. Tell us at the same time, with photographs.
Another question?
Write to us, we answer quickly.